FAQ & Practice Policies
Find transparent answers about our session framework, fees, cancellation terms, and clinical safeguarding guidelines.
Frequently Asked Questions
What is Cognitive Behavioural Therapy (CBT)?
Who is my therapist and what are their qualifications?
Do you offer online or in-person sessions?
What are your session fees and are there any admin costs?
How long is each standard therapy session?
What is your cancellation and rescheduling policy?
How do I request an initial consultation?
How many sessions will I need to see results?
Is my personal therapy information kept confidential?
What is your Safeguarding policy for minors or adult safety?
Do you provide psychiatric crisis intervention services?
Can I verify your accreditation with professional bodies?
How do I use the online CBT tools and assessments?
What is your Online Counselling Agreement and Person-Centred philosophy?
What locations do you serve in the UK?
Patient Portal Questions
Everything you need to know about your secure therapy workspace at admin.ontimetherapy.com.
What is the OTT Patient Portal?
How do I create a patient account?
Is my portal account separate from my booking form submission?
What happens immediately after I sign up?
I already submitted a booking form — do I still need to register on the portal?
Is the patient portal secure and GDPR compliant?
Can I use the portal on my mobile phone?
What if I forget my patient portal password?
Can I message my therapist through the portal?
Can I cancel or reschedule sessions through the portal?
What if I have technical issues accessing the portal?
Cancellation Policy
We require at least 24-48 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may be charged at the full session fee.
Safeguarding Policy
OTT Psychotherapy maintains robust compliance with statutory UK safeguarding protocols for child protection and vulnerable adults.
If a minor or vulnerable adult is identified to be at risk of abuse, neglect, or harm, we have a legal duty to report concerns to local authorities or social services.
Patient Portal
Register for secure online access to your appointments, session records, and secure messaging.
Access PortalCrisis Support Notice
Our practice is an outpatient service and is not equipped for immediate mental health emergencies. If you are experiencing thoughts of self-harm or acute distress, call 999, call the Samaritans at 116 123, or attend nearest A&E.